Questions About Your Order

My Order Didn't Arrive
If you have tracked your order from our Order Status page and found discrepancies in the delivery date or have not received your order within its scheduled delivery date, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you.

Processing time for an item is the time from when you submit your order to when the item leaves the warehouse.

Shipping time is from when the item leaves the warehouse to when it arrives at your door. See shipping times below.

Arrived Item is Damaged or Defective
We are committed to your total shopping satisfaction. If an item you receive from xchange2.com does not meet your expectations, simply return it to us. Most merchandise can be returned us within 20 days of delivery. See our Returns Policy for exceptions. Gift wrapping charges (if any) are not refundable. Shipping charges are not refundable except if you were sent an incorrect, damaged or defective product.

Can I Cancel My Order?
Due to our commitment to process orders quickly, there is a short period of time in which you may cancel your order. You may choose to cancel your entire order or a portion of your order as long as the order has not yet been shipped. Please contact us for any cancellation of order request within 1-2 business day after you have submitted your order.

Please Note: Any order cancellation request may not be guarantee, order cannot be cancelled once it has been shipped.