Return Policy

Your complete satisfaction with our products is guaranteed! At Exchange Square, we categories return into two types, "General Return" and "Damage/Defective Product and Returns Due to Our Error".

General merchandise items may be returned or exchanged in their original packaging within 30 days of receipt. Exchange Square will not refund the shipping charges for returned items nor pay for the shipping of returned items unless the items delivered were either not what you ordered or arrived damaged. In these cases, you must contact our customer service department immediately upon receipt and we will arrange for a pickup of the goods.

Upon receipt and inspection of the merchandise, we will credit your account for the amount of the order minus the shipping fee. Orders arrived damaged will be credited for the full amount. Incorrect orders will be credited for the full amount or exchanged for the correct item.

For items returned after 30 days, Exchange Square will grant a credit of up to 80% of the item’s value.

General Return
If you wish to make a return or exchange, please follow these steps:

1. Contact our customer service department by sending us an email at info@xchange2.com with subject General Return and provide us with the following info:

• Your Full Name
• Date of Purchase
• Invoice/Transaction No.
• A Brief Description of the Questioned Item(s) that You Received

2. Pack and seal your return security in its original packaging. Packages must be returned postage paid. We also recommend that you insure all packages since otherwise you will be responsible for any damage during the return shipment. Exchange Square will not accept C.O.D. deliveries.

3. Ship the product to us, insured, postage paid.

Damage/Defective Product and Returns Due to Our Error
Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived.

When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.

If you received a either a damaged product or a product that you did not order, please follow these steps:

1. Contact our customer service department to report a damage/wrong product received by sending us an email at info@xchange2.com with subject Damage/Wrong Product and provide us with the following info:

• Your Full Name
• Date of Purchase
• Invoice/Transaction No.
• A Brief Description of the Questioned Item(s) that You Received

2. Our customer service representative will arrange for a UPS call tag which schedules UPS to come to your place to pick up the subject merchandise.

3. Wait for UPS to come and pick up the package.